ABIOGEN PHARMA S.P.A.

Live Chat Agent

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.
We’re a 100% remote company and welcome applicants from anywhere in the United States and Canada to apply, we’re committed to creating a culture where employees feel valued.
Our starting salary for the position is $30.75 per hour (8:00 AM - 3:00 PM: Monday - Friday; full-time & part-time schedule, very flexible), pay cycle is weekly or bi-weekly depending on your preference.Chat Agent Duties and ResponsibilitiesEngage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.Chat Agent Requirements and QualificationsHigh school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.Benefits & Perks
We design our benefit programs for the unique needs of each employee. Benefits in our current offering are: the best possible health, dental, and vision care for you and your family, life insurance, 401(k) with 6% employer match, ten (10) days paid leave, flexible work schedule, Dependent Care Account, Health Club Membership (up to $50 per month), Accident and Critical Illness Insurance and college tuition for children of employees.WHO WE ARE
ABIOGEN PHARMA was born in 1997, Over time it has been consolidated as a reference for the medical class, especially in the therapeutic areas that traditionally characterize its activity: bone metabolism, Hypovitaminosis D, pain, viscosupplementation, dermatology, respiratory and diabetology. Abiogen Pharma has been able to change skin throughout its history, but the bone that supports it has remained the same: five generations made of constant passion, scientific research, technological innovation and openness towards internationalization.